PRIVACY POLICY
This privacy policy applies between you, the User of this Website, and Wignalls Services Limited, the owner and provider of this Website. Wignalls Services Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and to any services delivered by the Wignalls group. Please read this privacy policy carefully.
Definitions and interpretation
- In this privacy policy the following definitions are used:
Data
Collectively all information that you submit to Wignalls Services Limited via the Website or through our professional services. This includes personal Data as defined in the Data Protection Laws.
Data Protection Laws
Any applicable law relating to the processing of personal Data including the UK GDPR and the Data Protection Act 2018.
GDPR
The UK General Data Protection Regulation.
Wignalls Services Limited, we, or us
Wignalls Services Limited, a company incorporated in England and Wales with registered number 12590123 whose registered office is at 311 Hesketh Lane Tarleton Lancashire PR4 6RJ.
This privacy policy also covers processing undertaken by Wignalls Commercials Limited and Wignalls Planning Limited which operate as part of the Wignalls group.
User or you
Any third party that accesses the Website and is not employed by Wignalls Services Limited or providing services to Wignalls Services Limited in connection with the Website.
Website
The website www.wignalls.land and any sub domains unless expressly excluded.
- In this privacy policy unless the context requires otherwise
a. the singular includes the plural and vice versa
b. references to clauses are to clauses of this privacy policy
c. a reference to a person includes firms, companies, trusts, partnerships and public bodies
d. including means including without limitation
e. reference to any statutory provision includes any amendment or re enactment
f. headings do not affect interpretation.
Scope of this privacy policy
- This privacy policy applies only to the actions of Wignalls Services Limited and Users with respect to the Website and our services. It does not extend to any third party websites that may be accessed from this Website.
- For the purposes of the Data Protection Laws Wignalls Services Limited is the data controller. This means we determine how your Data is processed.
Data collected
- We may collect the following Data from you in accordance with this privacy policy
a. name
b. contact details such as address email and telephone number
c. information provided in enquiry forms valuation instructions planning applications or sales and lettings enquiries
d. property details relating to instructions you give us
e. demographic information such as postcode and preferences
f. technical information about your use of the Website such as IP address browser type and access times.
We do not store payment card details.
How we collect Data
- We collect Data in the following ways
a. Data is given to us by you
b. Data is collected automatically when you use the Website. Data given to us by you
- Wignalls Services Limited collects Data when
a. you contact us through the Website telephone email post or in person
b. you request or receive professional services such as valuations planning advice sales and lettings agency consultancy or related services
c. you subscribe to updates news or marketing material
d. you complete forms required for planning applications valuations property sales or management.
Data collected automatically
- When you access the Website we automatically collect technical Data including
a. IP address
b. dates and times of access
c. pages visited and interactions with Website content.This supports Website performance monitoring and security.
Our use of Data
- Data may be used for
a. delivering professional services including valuations planning consultancy estate agency property management and related tasks
b. internal record keeping
c. compliance with legal and regulatory requirements including RICS CAAV Planning Portal and HMRC obligations
d. improving our services
e. communicating with you regarding instructions updates and marketing where permitted
f. client onboarding and anti money laundering compliance. - We use your Data where necessary for our legitimate business interests. You may object to this in certain circumstances.
- For direct marketing by email we rely on your consent or soft opt in where applicable
a. soft opt in applies where you have previously contacted us and we are marketing similar services
b. for any other electronic marketing we will obtain explicit consent
c. you may withdraw consent at any time. - When you enter into a contract for services with us processing will be necessary for the performance of that contract.
Who we share Data with
- We may share your Data with
a. Wignalls Commercials Limited and Wignalls Planning Limited to deliver group services
b. employees agents and professional advisors including solicitors barristers accountants ecologists architects and other consultants where relevant to your matter
c. statutory bodies such as planning authorities HMRC and the Valuation Office Agency
d. software providers used for secure document storage and communication.
Sharing is undertaken only where necessary for service delivery or legal compliance.
Keeping Data secure
- We use technical and organisational measures to protect your Data including
a. controlled access with unique usernames and passwords
b. secure servers and encrypted systems
c. secure cloud storage solutions approved for business use. - Measures are in place to manage suspected data breaches. Report any concerns to tom@wignalls.land.
Data retention
- We retain Data only for as long as necessary for the purposes set out in this privacy policy or as required by regulation. Professional surveying and planning files may be retained for statutory periods linked to limitation law RICS requirements and tax regulations.
- Data may remain on backup media for legal compliance purposes.
Your rights
- You have the following rights
a. right to access the Data we hold about you
b. right to correct inaccurate Data
c. right to request erasure of your Data
d. right to restrict processingv
e. right to Data portabilityv
f. right to object to processing including for marketing. - To exercise these rights contact tom@wignalls.land.
- If you are dissatisfied with how we handle a Data complaint you may contact the Information Commissioner’s Office at www.ico.org.uk.
- It is important that your Data is accurate. Please notify us of any changes.
Links to other websites
- The Website may contain links to external sites. We have no control over these sites and accept no responsibility for their content or privacy practices.
Changes of business ownership and control
- Wignalls Services Limited may expand or reduce its business and Data may transfer to a new owner where relevant. Any new controller will be bound by this privacy policy.
- We may also disclose Data to prospective purchasers.
- We will take steps to protect your privacy in any such transition.
General
- You may not transfer your rights under this policy. We may transfer ours where we reasonably believe your rights will not be affected.
- If any part of this policy is found to be invalid or unenforceable the remainder will continue in effect.
- This policy is governed by the law of England and Wales and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to this privacy policy
- Wignalls Services Limited may update this privacy policy from time to time. Any changes will be posted on the Website and your continued use will be deemed acceptance.
You may contact Wignalls Services Limited by email at tom@wignalls.land.
